Previous: Part 1 - Getting Started
Pricing is where most contractors lose money. Not because they're bad at their trade - but because they don't understand their true costs. They guess at day rates, underestimate time, forget about overheads, and wonder why they're working 60-hour weeks but barely breaking even.
This guide shows you exactly how to calculate what you need to charge to actually make money. No guesswork, no "what the other guy charges" - just proper pricing based on your real costs and desired profit.
The Fatal Pricing Mistake
Most contractors price like this:
- Work out material costs
- Estimate how long the job will take
- Multiply time by their day rate (usually £150-250)
- Add materials + labour = quote price
This is wrong. Here's why:
- Your "day rate" is probably based on what others charge, not your actual costs
- You're not accounting for unbillable time (admin, travel, quotes that don't convert)
- You've forgotten about tool depreciation, vehicle costs, insurance, etc.
- There's no profit margin for growth or bad months
- Jobs always take longer than estimated
The result? You're busy, exhausted, and broke.
Calculate Your True Hourly Cost
Before you can price work, you need to know what it costs you to operate per hour. Here's how:
Step 1: Annual Business Expenses
List everything your business costs per year:
| Expense | Annual Cost (Example) |
|---|---|
| Van lease/finance | £4,800 |
| Van insurance | £1,200 |
| Fuel | £3,600 |
| Van servicing/repairs | £800 |
| Public liability insurance | £300 |
| Tools insurance | £250 |
| Trade body membership (NICEIC, Gas Safe, etc.) | £500 |
| Phone/internet | £600 |
| Accounting software | £300 |
| Accountant | £500 |
| Tool replacement/depreciation | £1,000 |
| Marketing/advertising | £600 |
| Uniform/PPE | £200 |
| TOTAL OVERHEADS | £14,650 |
Step 2: Calculate Billable Hours
You don't work 2,080 hours per year (52 weeks × 40 hours). You have:
- Holidays: 28 days (UK statutory minimum) = 224 hours
- Bank holidays: 8 days = 64 hours
- Sick days: Average 5 days = 40 hours
- Admin time: 4 hours/week = 208 hours
- Quotes that don't convert: 2 hours/week = 104 hours
- Travel time (unbillable): 5 hours/week = 260 hours
Total unbillable time: 900 hours
Actual billable hours: 2,080 - 900 = 1,180 hours/year
Your Minimum Hourly Rate
£14,650 ÷ 1,180 hours = £12.41/hour
That's just to cover overheads - before you've paid yourself anything. Add your desired salary:
(£14,650 + £30,000) ÷ 1,180 = £37.84/hour
That's your break-even rate. But you haven't built in any profit margin yet...
Step 3: Add Profit Margin
A 20-30% profit margin is standard for sustainable contractor businesses. This covers:
- Quiet months (seasonal dips)
- Business growth (new equipment, hiring)
- Emergency repairs (van breakdown, tool replacement)
- Tax buffer (estimated tax payments)
£37.84 × 1.25 = £47.30/hour minimum
This is your true minimum hourly rate to sustainably operate. At a 7.5-hour working day, that's a £355/day minimum day rate.
If Your Current Rate Is Lower...
If you're charging £200/day and your calculated minimum is £355/day, you're losing £155 per working day. Over a year, that's £24,025 in lost income. You're literally paying customers to let you work for them.
Pricing Materials
Materials aren't just "pass through" costs. You need to mark them up to cover:
- Time spent sourcing and purchasing
- Fuel to collect materials
- Storage costs
- Risk of damage/wastage
- Cash flow impact (you buy now, get paid later)
Standard Material Markup
| Material Cost | Typical Markup | Customer Price |
|---|---|---|
| £0-100 | 50-100% | £150-200 |
| £100-500 | 30-50% | £130-750 |
| £500-2,000 | 20-30% | £600-2,600 |
| £2,000+ | 15-25% | Varies |
Average markup across trades: 25-35%
Don't feel guilty about markup. Customers aren't just paying for materials - they're paying for your expertise in knowing what to buy, where to get it, and guarantee that it's the right spec for the job.
Quoting Jobs Accurately
Time Estimation (The Hardest Part)
Jobs always take longer than you think. Build in buffers:
- Estimate the perfect-scenario time (no interruptions, all materials arrive, no surprises)
- Add 25% for reality buffer (customer questions, minor issues, breaks)
- Add 10% for unknowns (hidden problems, extra work discovered)
Example: Rewire estimate
- Perfect scenario: 16 hours
- + 25% reality buffer: 20 hours
- + 10% unknowns: 22 hours
- Quote for 22 hours, not 16
The Quote Formula
Complete Quote Calculation
MATERIALS: Cost × Markup (1.25 - 1.35)
TOTAL: Labour + Materials
Real Example - Bathroom Rewire:
- Estimated time: 22 hours
- Hourly rate: £47.30
- Labour cost: 22 × £47.30 = £1,040.60
- Materials cost: £280
- Materials markup (30%): £280 × 1.30 = £364
- Total quote: £1,404.60
- Round to: £1,400 or £1,450
Day Rate vs Hourly Rate vs Fixed Price
When to Use Each
Hourly Rate (£45-65/hour typical)
- Best for: Unpredictable jobs, call-outs, repairs, diagnostics
- Pro: You're paid for actual time
- Con: Customers worry about time-wasting, prefer fixed quotes
Day Rate (£300-500/day typical)
- Best for: Ongoing work, maintenance contracts, subcontracting
- Pro: Simple, predictable for both parties
- Con: Capped earnings if efficient; lose money if job overruns
Fixed Price
- Best for: Standard jobs you've done 100 times
- Pro: Customer likes certainty; you can profit from efficiency
- Con: Risk of underquoting; scope creep eats profit
Common Pricing Mistakes
1. Pricing Based on Competition
"Everyone else charges £200/day so I do too." Your costs aren't their costs. Your desired income isn't theirs. Price for YOUR business, not theirs.
2. Forgetting Unbillable Time
You only work billable hours 60-65% of the time. The rest is admin, travel, quotes. Factor this in or you're working for free 35% of the week.
3. No Material Markup
Passing materials through at cost means you're spending 2-3 hours (sourcing, collecting, checking) for free. Markup is payment for your expertise and time.
4. Underestimating Job Time
Jobs take longer than estimated. Always. Add buffers or you'll hit your hourly rate target in perfect conditions only (i.e., never).
5. Not Reviewing Pricing Annually
Insurance goes up. Fuel goes up. Material costs go up. Your prices should too. Review and adjust every January.
Raising Your Prices
If your current prices are too low (most contractors'), here's how to fix it without losing customers:
- Grandfather existing customers - Keep current prices for repeat customers temporarily
- New customers at new rates - All new quotes at proper pricing
- Transition over 6-12 months - Gradually bring existing customers up to new rates
- Add value, not excuses - Don't apologise for proper pricing. Better service, faster turnaround, guarantees justify higher prices
You'll lose some customers. Good. They weren't profitable anyway. The right customers pay fair prices for quality work.
The Bottom Line
Pricing isn't about what feels right or what others charge. It's maths:
- Calculate your annual overheads
- Work out billable hours realistically
- Add your desired salary
- Add 25% profit margin
- That's your minimum hourly rate
Charge less and you're not running a business - you're running a hobby that's slowly bankrupting you. Charge properly and you can build something sustainable.
Price Right, Get Paid Fast
Proper pricing is step one. Getting paid quickly is step two. HiveSuite's integrated Stripe payments mean customers can pay invoices instantly - turning your profitable quotes into actual cash flow.